Refund and Cancellation Policy

At 6 Club Game, we prioritize providing a smooth and enjoyable gaming experience for all players. However, we understand that unforeseen situations may arise where refunds or cancellations are necessary. This policy outlines how such cases are handled to ensure transparency and fairness. By using our platform, you acknowledge and accept these terms.

Refund Guidelines

When Refunds Are Not Possible

  • Non-Refundable Transactions: Deposits successfully processed and credited to your account cannot be refunded unless a technical error or duplicate payment is confirmed.
  • Final Bets and Bonuses: Once bets are placed or bonuses are redeemed, they are considered final unless a technical issue affects gameplay.
  • Late Requests: Refund requests submitted more than 7 days after the transaction may not be considered.

Situations Where Refunds May Be Issued

We believe in fairness and transparency. Refunds may apply under the following circumstances:

  • Duplicate Charges: If your payment method is charged more than once for the same deposit, excess amounts will be refunded after verification.
  • Failed Transactions: Payments deducted but not credited to your account will be refunded upon confirmation.
  • Unauthorized Use: If unauthorized access to your account leads to deposits, refunds may be issued after an investigation.
  • Technical Errors: Gameplay interruptions caused by crashes or bugs may result in adjustments to your account.
  • Promotional Errors: If a bonus or promotion is not applied due to a system issue, your account will be corrected accordingly.

Steps to Request a Refund

  1. Contact Support: Reach out via live chat, email, or phone, providing details such as your username, transaction ID, and a brief explanation.
  2. Submit Proof: Share relevant documents like screenshots or bank statements to support your claim.
  3. Processing Period: Our team will review your request within 3–5 business days. Additional information may be requested if needed.
  4. Notification: You will be notified via email once the review is complete.
  5. Refund Timeframe: Approved refunds will be credited to your original payment method within 5–7 business days, depending on your provider.

Cancellations

Canceling Deposits

Deposits are processed instantly. Once credited to your account, they cannot be canceled. Always double-check details before confirming.

Canceling Withdrawals

  • Pending Withdrawals: Cancel through your account settings if the request has not yet been approved.
  • Processed Withdrawals: Once processed, withdrawals cannot be reversed.
  • Verification Delays: Ensure your account is fully verified to avoid delays or cancellations.
  • System-Triggered Cancellations: Withdrawals left unprocessed for 7 days may be automatically canceled. You can resubmit the request if needed.

Transactions Affected by Errors

  • Failed Transactions: If a transaction fails due to a system glitch, the affected amounts will be refunded.
  • System Malfunctions: Gameplay or transaction issues caused by system failures will be resolved, and any affected amounts refunded to your account.

Dispute Resolution

Raising a Concern

If you believe a refund or cancellation decision is incorrect, escalate the matter by contacting support with all relevant details.

Dispute Timeframe

Disputes must be raised within 7 days of the original transaction. Delays may limit our ability to assist.

Investigation Process

Our team will carefully investigate and provide a resolution within 10 business days. If more time is required, you will be notified.

Final Decision

Decisions by 6 Club Game management are final and binding. While we aim for fairness, these decisions cannot be overturned.

External Escalation

If unsatisfied with the resolution, you may contact the relevant regulatory authority for further review.

Handling Technical Issues

Game Interruptions

If a game crashes or experiences a bug, affected bets may be voided, and the amount refunded to your account.

Scheduled Maintenance

Planned downtime does not qualify for refunds. We provide advance notice to minimize inconvenience.

Payment Failures

Contact support if funds are deducted but not credited. Refunds will be processed upon verification.

System Malfunctions

In rare cases of major system failures, gameplay may be paused, and any impacted transactions refunded.

Avoiding Common Issues

  • Review Before Confirming: Double-check deposit and withdrawal details.
  • Complete Verification: Ensure your account verification is up to date to prevent delays.
  • Understand Promotions: Familiarize yourself with bonus terms to avoid misunderstandings.
  • Act Promptly: Report issues immediately for faster resolution.
  • Secure Your Account: Protect your login credentials to prevent unauthorized access.

Contact Us

For questions or assistance with refunds, cancellations, or other concerns, reach out to our team:

Acknowledgment

By using 6 Club Game, you accept this Refund and Cancellation Policy. Review these terms carefully before making transactions. Contact us if you need clarification or support—we’re committed to ensuring a fair and enjoyable experience for all players.